Delivery Policy
Delivery Service Option
Recently we only provide two shipping option through Skynet (http://www.skynet.com.my/) and Pos Laju (https://www.poslaju.com.my/). Parcel will have attached with a tracking number, which will provide to buyer upon shipment ready. Buyer can trace the status of current parcel delivery status from :
- Skynet Track and Trace website (http://track.skynetexpressict.com/).
- Pos Laju Track and Trace website (https://www.poslaju.com.my/track-trace-v2/).
Order Processing
We are applying Kuala Lumpur (KL) business calendar. Orders will be proceed from Monday to Friday, exclude weekends, KL Public Holidays and possible special functional period declare from time to time by Besta Mart (M) Sdn Bhd. Any order placed during non business day will be proceed on the next upcoming business day.
Please refer to list below for further details:
Delivery Schedule
We understand the expectancy of each customer, and strive to arrange delivery ASAP, on the order placement day or the business day after. Every complete order placed before 11 am on business day, will be proceed and shipped out on the same day, unless unforeseeable circumstances happened.
Buyer will be informed their respective parcel tracking number, on the same day whenever the delivery successfully in place.
Domestic Delivery Times
Domestic delivery times will be solely depending on courier companies capacity.
Standard Delivery should be 1-3 working days for major cities in West Malaysia, not more than 10 working days for other places or buyer will be informed. Delivery time frame might be extended during major festival sessions which we will provide advanced notice on our website, and it should be considered as acceptance condition by buyer upon order confirmed.
IMPORTANT NOTE:
If you can’t get your parcel within 10 days after your tracking number issued, please inform us asap. This might caused by:
- wrong delivery details;
- forwarder can’t get you in contact; or
- missing parcel;
- etc.
We will take up any cost incurs to arrange new delivery to buyer asap. But if the responsibility is on the buyer wrongdoings, additional shipping charges will be charged for new delivery arrangement.
International Delivery Times
International delivery times should refer to Skynet schedule from time to time. The link for this PDF file: International Delivery Times.
Delivery Charges
Delivery Charges vary according to shipping location. It will be show to buyer during check-out process.
Order Cancellation
Order cancellation will only applies before the shipment in place. Whenever a tracking number had been issued, means it had been shipped and no longer able to perform Order Cancellation.
Any successful Order Cancellation will receive his/her full refund according to their payment methods in 7 working days or specific required repayment period will be informed.
Goods Return / Exchange
All goods will be tested, before it is proceed to ship out to buyer. This is our mission to ensure goods deliver in its best condition when reaching to fellow buyer. But sometimes unexpected situation might happen. Thurs, any received goods which found damaged or not functioning are acceptable for Goods Returns or Exchange request. Such request should reach to us within 7 days of goods received, and should bond with our terms and conditions.
Please call our service hotline during office hour (Monday to Friday, 10am to 6pm) for further assistance.
Hotline number: 1800-88-8282.
Disclaimer
We reserved the rights to review and amend the details of this Delivery Policy from time to time, without prior notice.
Users are advised to check here regularly for the updates.
Notes: